q. how long does it take to get my bag?

a: Your order will be shipped within 4 business days using parcel post service via Canada Post. Orders within Canada will take anywhere from 4-6 days, and orders to the USA should arrive within 5-10 days. If you would like your order quicker, just choose the UPS option. If you are overseas, no worries, just contact us for specifics.

q: what is your return policy?

a: Happiness is key, so if for any reason you change your mind about your purchase, please return your unused handbag for a full refund, less shipping.

q: do the colors on my computer look like the real bag I am ordering?

a: Due to differences in computer monitor calibrations, we cannot guarantee that the colors on the screen will be exactly the same as the real bags, but we assure you, all the colors on all of our prints look great in person.

q: how often do the fabrics change?

a: Variety is the spice of life! At Big Rock we are either adding new fabrics or removing due to availability all the time. It keeps things fresh and exciting and also ensures that your bag is a rare commodity.

q: do you ship internationally?

a: Yes, we ship bags internationally. We will contact you based on the contact info you provide on the order form to arrange for payment and shipping details.

q. what is your privacy policy?

a: We understand that shopping online demands trust on your part. We never rent, share or sell your personal information to anyone under any circumstances. You can rest assured that your personal information remains private and secure at all times. The payment processing portion of our online shopping cart uses our hosting company's 256 bit SSL server.